orders + returns
DOMESTIC ORDERS / SHIPPING
we accept all major credit cards for online purchases. once you place your order, you will receive an email confirmation within 24 hours. you will receive a shipment confirmation email with tracking when your order is shipped. typically orders ship within 3-5 business days. during holidays and sales please allow up to a week for your order to ship.
we offer FREE USPS Priority Mail, UPS, and DHL, which takes 1-3 business days depending on your location. For express shipping, please email us at firstname.lastname@example.org, and we will do our best to accommodate your request.
INTERNATIONAL ORDERS / SHIPPING
all international sales are FINAL SALE, and are not eligible for return. international orders ship using DHL which typically takes about 6-10 business days. transit times are not guaranteed, and the actual time may vary depending on location, customs, and other factors out of our control. We ship internationally for a $25 flat rate, which is calculated into your total, and DOES NOT include local taxes or duties. international customers are responsible for any additional costs imposed by the local government upon delivery.
une forme is not responsible for any charges incurred for refused packages. in the case that the package is refused, the total cost of the return fees will be deducted from your refund. original shipping charges will not be refunded.
we do offer FREE domestic returns are accepted within 14 days of the ship date, however, after 14 days all sales are FINAL. FINAL SALE items are not eligible for return. if you would like to return your unworn, unwashed merchandise for a refund to the original form of payment, please email email@example.com, and we will provide you a return shipping label. if you receive a damaged or incorrect item, notify us within 3 days of receiving your item at firstname.lastname@example.org.
all international sales are FINAL SALE, and are not eligible for return.
we do not offer exchanges. if you need to make an exchange, please return your unwanted item and repurchase.